What happens when care workers struggle to keep up with the diverse, ever-changing TEC solutions? This was the challenge faced by TSA, and it's where Totem Learning joined forces to make a real difference.
For TSA, the primary issue was clear: care workers were not fully equipped with the knowledge of TEC solutions, making it difficult to match these solutions with client requirements. This gap not only impacted service delivery but also hindered the potential for enhancing independent living for service users. As a result, TSA needed a comprehensive, engaging training resource that could empower their workforce and improve user engagement with TEC.
— Samantha Davies, Workforce Development Manager, TSA.
Enter Totem Learning, who helped TSA co-develop "Building Your TEC Knowhow," an innovative learning resource that takes users on a transformative journey through the world of TECs. This solution was carefully crafted into three main components:
Foundational Learning with TEC Explorer: We began by demystifying the world of Technology Enabled Care. This initial phase is all about laying a solid foundation. We introduced learners to various types of TEC solutions, helping them understand their potential impact in health, social care, and housing. This groundwork ensured that learners had a baseline understanding before diving deeper.
Advanced Understanding with TEC Expert: Once the basics were in place, the TEC Expert phase took learning to the next level. We explored complex concepts like needs assessment, risk evaluation, and the ethics of TEC. It’s here that learners were introduced to strengths-based conversations, which are crucial for tailoring TEC solutions to individual needs. This phase was about more than just learning; it was about understanding how to apply this knowledge practically.
Immersive Learning with Virtual Properties: To complement the eLearning modules, we introduced virtual properties created with cutting-edge gaming technology. These immersive environments weren’t just showcases; they were interactive spaces for learners to apply their knowledge hands-on. By exploring these virtual houses, learners could safely experiment and see TEC solutions in action, thus reinforcing learning outcomes.
Moreover, the TSA's Assessment Tool, co-designed with Totem, provided an intuitive interface for inputting client assessment data, ensuring a thorough evaluation process. This tool was designed with user engagement in mind, providing prompts and support during interactions with service users.
The results? Remarkable. With nearly 5000 users engaging with our resource, the feedback has been overwhelmingly positive. One user noted, "It's not often that I'm impressed by online learning; but this was excellent!" Here are some key outcomes:
Knowledge Growth: A whopping 72% of users had little to no knowledge of TEC prior to the training, yet 95% reported feeling more knowledgeable afterwards. This shows a significant boost in understanding and awareness of Technology Enabled Care.
Confidence Building: 67% felt more confident using the Virtual House to explore technology solutions, which highlights the effectiveness of our immersive learning approach.
Referral Uplift: There was a 44% increase in referrals for Technology Enabled Care, demonstrating a tangible impact on service delivery and a deeper engagement with TEC solutions.
This comprehensive resource not only provided a safe learning environment but also helped maximise the independence of service users, aligning with TSA's mission to enhance support packages through innovative learning solutions.
At Totem Learning, we're not just about providing solutions; we're about building partnerships that foster growth and progress. By collaborating with TSA, we were able to create a training resource that doesn't just inform but transforms. With Technology Enabled Care at the forefront, we've empowered care workers to better serve their clients, ensuring that solutions are properly matched to needs, and ultimately, improving independent living outcomes.
Could your organisation benefit from such innovative training solutions? Let’s explore your needs and see how Totem Learning can help you achieve your learning and development goals.
